PS Case Analyst
University of Utah
Salt Lake City, UT
Full-time
Social Service
Posted on April 19, 2024
Announcement
Details
Open Date
04/18/2024
Requisition Number
PRN38299B
Job Title
PS Case Analyst
Working Title
Care Coordinator
Job Grade
D
FLSA Code
Professional
Patient Sensitive Job Code?
Yes
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
8:00AM – 5:00PM
VP Area
U of U Health - Academics
Department
00868 - Psychiatry - Research
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$45,000 - $55,621
Close Date
Open Until Filled
Yes
Job Summary
Utah's pediatric mental health care access program, CALL-UP (Consultation Access Link Line to Utah Psychiatry), under a grant awarded by the U.S. Department of Health and Human Services, Health Resources and Services Administration ( HRSA) Pediatric Mental Health Care Access Program ( PMHCAP), is expanding to help more primary care providers identify, diagnosis, treat, and refer children/adolescents/young adults for behavioral health conditions.
The CALL-UP Care Coordinator position in the Department of Psychiatry will be responsible for the continuum of care integration with the patient, primary care, and treatment protocols of psychiatric care. The Care Coordinator will serve as the liaison between primary care provider and the consulting psychiatrist. A critical component of the CALL-UP program, the Care Coordinator is expected to have extensive knowledge of regional resources and/or lived experience in order to successfully link primary care provider and families to the appropriate behavioral health services and supports based on their specific needs and insurance status. The Care Coordinator will also provide oversight of the workflow on the CALL-UP consultation line.
Responsibilities
Essential Functions:
Bachelor's degree in a clinical area, health care administration, or related field, or equivalency (one year of education can be substituted for two years of related work experience); two years of experience in case management activities with third party payers; and demonstrated organizational, human relation and effective communication skills required. Licensure to practice in a clinical field preferred.
Preferences
Proficient writing skills and ability to thoroughly document work on an ongoing basis− Strong communication and interpersonal skills in order to effectively engage with a diverse range of providers, agencies, and families — Strong customer service skills, particularly while engaging over the phone− Proficient in Word, Excel, data entry, and editing− Demonstrates flexibility and willingness to learn− Lived experience navigating healthcare systems and/or mental heath strongly preferred
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Details
Open Date
04/18/2024
Requisition Number
PRN38299B
Job Title
PS Case Analyst
Working Title
Care Coordinator
Job Grade
D
FLSA Code
Professional
Patient Sensitive Job Code?
Yes
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
8:00AM – 5:00PM
VP Area
U of U Health - Academics
Department
00868 - Psychiatry - Research
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
$45,000 - $55,621
Close Date
Open Until Filled
Yes
Job Summary
Utah's pediatric mental health care access program, CALL-UP (Consultation Access Link Line to Utah Psychiatry), under a grant awarded by the U.S. Department of Health and Human Services, Health Resources and Services Administration ( HRSA) Pediatric Mental Health Care Access Program ( PMHCAP), is expanding to help more primary care providers identify, diagnosis, treat, and refer children/adolescents/young adults for behavioral health conditions.
The CALL-UP Care Coordinator position in the Department of Psychiatry will be responsible for the continuum of care integration with the patient, primary care, and treatment protocols of psychiatric care. The Care Coordinator will serve as the liaison between primary care provider and the consulting psychiatrist. A critical component of the CALL-UP program, the Care Coordinator is expected to have extensive knowledge of regional resources and/or lived experience in order to successfully link primary care provider and families to the appropriate behavioral health services and supports based on their specific needs and insurance status. The Care Coordinator will also provide oversight of the workflow on the CALL-UP consultation line.
Responsibilities
Essential Functions:
- Research and maintain accurate and up to date lists of local mental health resources and their availability, including mental health providers, family support services, community resources, peer support programs
- Respond to PCP requests with appropriate regional mental health resources within 24 hours, including practice information such as participation with insurance and wait time for appointments
- When necessary, work directly with families to help facilitate and coordinate referrals to needed services
- Provide follow-up calls to referred families within designated timeframes in order to ensure continuity of care
- Provide feedback as requested to PCPs on status of family engagement and services
- Support school personnel with referrals, connection with PCP
- Establish med management, and therapy, and follow-up with EDs regarding patients' PCP, and therapy plans
- Record and log information from daily calls into CALL-UP database
- Participate regularly in community-based meetings to stay current on new and evolving resources
- Adhere to HIPAA privacy policies and hospital/health center regulations
- Develop a Care Coordination plan that will provide navigation between primary care, mental health, therapy, and school health care.
- Establish online/digital therapy curriculum for patients.
- Coordinate tele Crisis consults for rural and underserved areas of the state and warm hand-off to crisis care
- Explore telehealth capabilities with clinics, hospitals, Tribal clinics, etc.
Bachelor's degree in a clinical area, health care administration, or related field, or equivalency (one year of education can be substituted for two years of related work experience); two years of experience in case management activities with third party payers; and demonstrated organizational, human relation and effective communication skills required. Licensure to practice in a clinical field preferred.
Preferences
Proficient writing skills and ability to thoroughly document work on an ongoing basis− Strong communication and interpersonal skills in order to effectively engage with a diverse range of providers, agencies, and families — Strong customer service skills, particularly while engaging over the phone− Proficient in Word, Excel, data entry, and editing− Demonstrates flexibility and willingness to learn− Lived experience navigating healthcare systems and/or mental heath strongly preferred
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
- Resume
- Cover Letter
- Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
- Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
