Patient Services Coordinator
University of Kentucky
Lexington, KY
Full-time
Health Care Provider
Posted on April 26, 2024
Posting Details
Posting Details
Job Title
Patient Services Coordinator
Requisition Number
RE45094
Working Title
Department Name
7A810: Division of OMFS
Work Location
Lexington, KY
Grade Level
41
Salary Range
$15.67-25.05/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
4 yrs
Required License/Registration/Certification
None
Physical Requirements
Sitting in front of a computer for extended periods of time.
Shift
Monday–Friday Day Shift. Typically, 8:00am – 5:00pm
Job Summary
The Patient Services Coordinator will work at the front desk in the majority of clinics. This position acts as a contact for patients, visitors, vendors, and the community at large accessing services of the College of Dentistry via telephone contact, face-to-face encounters, and daily appointments. Welcomes all patients/family members/others to clinic in a friendly manner.
This position is responsible for the check in registration of patients. Duties include:
Internal Employee Being Considered
Skills / Knowledge / Abilities
Attention to detail, accuracy, computer literacy, 90% accuracy on skills assessment, 95%accuracy on audit, customer service focused, teamwork, effective written & verbal communication, proficiency with sequential numbers, empathy, judgement, problem solving, organizational knowledge, sensitivity to patient privacy.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Deadline to Apply
05/02/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
Patient Services Coordinator
Requisition Number
RE45094
Working Title
Department Name
7A810: Division of OMFS
Work Location
Lexington, KY
Grade Level
41
Salary Range
$15.67-25.05/hour
Type of Position
Staff
Position Time Status
Full-Time
Required Education
HS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
4 yrs
Required License/Registration/Certification
None
Physical Requirements
Sitting in front of a computer for extended periods of time.
Shift
Monday–Friday Day Shift. Typically, 8:00am – 5:00pm
Job Summary
The Patient Services Coordinator will work at the front desk in the majority of clinics. This position acts as a contact for patients, visitors, vendors, and the community at large accessing services of the College of Dentistry via telephone contact, face-to-face encounters, and daily appointments. Welcomes all patients/family members/others to clinic in a friendly manner.
This position is responsible for the check in registration of patients. Duties include:
- obtaining demographics
- verification of coverage
- annual documentation of forms as required
- scheduling of appointments
- collecting co-pays and amounts due at time of service
- answering basic insurance coverage questions.
- process and maintain registration information in the electronic health record
- screening and directing incoming calls
Internal Employee Being Considered
Skills / Knowledge / Abilities
Attention to detail, accuracy, computer literacy, 90% accuracy on skills assessment, 95%accuracy on audit, customer service focused, teamwork, effective written & verbal communication, proficiency with sequential numbers, empathy, judgement, problem solving, organizational knowledge, sensitivity to patient privacy.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Deadline to Apply
05/02/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Please indicate your paid employment experience in patient scheduling in a dental/medical office
- None
- Some, but less than 1 Year
- 1 - 3 Years
- 4 - 6 Years
- 7 - 9 Years
- 10+ Years
- * How much paid employment experience do you have using multi-line phone systems for answering/returning patient or customer calls?
- None
- Some but less than 1 Year
- 1 - 3 Years
- 4 - 6 Years
- 7 - 9 Years
- 10+ Years
- * Where did you first see this position advertised other than on UK's online employment system?
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- HERCjobs.org (Higher Education Recruitment Consortium)
- InsightIntoDiversity.com
- Latinosinhighered.com
- Indeed.com
- A Colleague, Friend and/or Family Member
- UK Job Fair
- None of the Above
Required Documents
- Resume
- Cover Letter
