E-commerce Account Representative
Rowe Furniture is seeking an enthusiastic and customer-oriented candidate to join our team in Elliston, VA for the position of E-commerce Account Representative. An entry-level and fast-paced role, this position will play a vital role in the day-to-day customer service tasks of our expanding e-commerce business and specialty channels. The successful candidate will enjoy opportunities for growth within the organization and the opportunity to work with some of the top names in the home furnishings industry.
Responsibilities:
- Provide efficient e-commerce support and order fulfillment services through portals.
- Maintain and update master spreadsheets.
- Set up new accounts and enter new orders into SAP.
- Respond to customer inquiries via email, chat, and phone.
- Address customer questions and concerns, including challenging issues, with resourcefulness and completeness.
Qualifications:
- Proficiency in Microsoft Office Suite, specifically Word, Outlook, and Excel. Advanced Excel knowledge, preferred.
- Self-motivated and capable of working in group settings.
- Detail-oriented with excellent communication skills.
- A passion for home décor is a plus.
If you are interested in joining our team, please send your resume to employment@rowefurniture.com. To learn more about Rowe Furniture, visit https://youtube.com/channel/UCnVbdi_s7rFwAOjYe96OJQw.