1583 FT Treasury Management Support Specialist - Evansville, IN

Job Title: 1583 FT Treasury Management Support Specialist - Evansville, IN

Summary:

As a Treasury Management Support Specialist, you will work with internal and external customers to provide support during implementation as well as ongoing customer service and technical support for our business customers utilizing treasury management, merchant services, and business products and services. You will also be responsible for tracking and maintaining customer requests in our CRM platform, communicate completion of tasks, reporting and more.

What You'll Do:

A Day in the Life – Your focus will be providing assistance to the Treasury Management sales team by ensuring the successful implementation of various business on-line banking products including Lockbox, Desktop Express, Weiland Analysis, Web Image Service and many more. After implementation, you will continue to provide support by managing day-to-day emails, calls and reporting for the team while also working directly with customers to educate them on our products, identify additional needs, offer assistance and track key processes. Strong communication skills will be necessary as you communicate to our sales team and other internal partners the status of various tasks and assignments. You will also be responsible for preparing and tracking the receipt of contracts, assist in contact management, data storage and more.

You’re Part of a Team – You are a member of the Treasury Management team, which includes providing solutions for all business customers and referral partners, while supporting our internal staff to identify and provide customer and technical support.

What it Takes: 

• Superior customer service skills – especially by phone.
• Ability to work as a team to achieve a common goal
• 3-5 years experience in banking.
• Knowledge of ACH processing preferred.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Ability to handle multiple tasks.
• Excellent Communication Skills.
• Strong attention to detail.
• Excellent time management, organizational and planning skills.
• Strong problem solving skills

Bonus Points:

• Bilingual/Multilingual

What we can offer you:

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave
• Educational assistance program
• Paid Parental Bonding Leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match, stock purchase plan and more
• National and local discounts on everything from computers and vacations to phones and retail shopping.
• Logo wear discounts
• Free checking account, checks and discounted bank services