Operations Specialist
Davidson College
Davidson, NC
Full-time
Management
Posted on April 22, 2024
JOB DESCRIPTION
Primary Responsibilities:
Work with all aspects of a complex application process, receiving application materials for over 8,000 applicants including setup, tracking, and maintaining confidential files. Process applications and prospect requests from first-year and transfer students including supporting materials from numerous and different sources, entering admission committee decisions in the CRM database, and preparing decision letters by performing accurate computer data entry (including confidential ratings) in a quick, efficient manner, in an active and fast-paced work environment.
Respond to telephone and email inquiries from first-year and transfer students. Advise and resolve problems while cultivating good relations via phone and email with prospects, applicants, accepted students, parents, high school officials, community-based organizations, alumni, and other offices on campus at all stages of a year-long process.
Provide assistance to the main Admission and Financial Aid switchboard and visitor reception operation on a regular basis.
Provide assistance in the collection and mailing of travel materials in support of traveling counselors, and support of other areas in Admission and Financial Aid as needed.
Provide assistance in the planning, preparation, and coordination of on-campus Admission and Financial Aid programs and events.
Minimum Qualifications
High school diploma or GED. Minimum of one year of general clerical or administrative work experience.
Excellent organizational and communication skills, outstanding attention to detail, self-starter, and ability to work in a team environment.
Technical dexterity and advanced computer knowledge in Word, Excel, Access, Outlook, Slate, Google Workspace and Banner with an interest in learning new computer skills.
Ability to learn the laws, rules, and regulations pertaining to assigned areas of responsibility including confidentiality of student information.
Ability to learn and adhere to Davidson College policies related to Admission, Financial Aid, and the greater institution. Ability to understand the college rules and regulations relating to student enrollment.
Preferred Qualifications
Associate's or Bachelor's degree
Experience within higher education and/or college admission
Information about how to submit an application can be found at https://www.davidson.edu/offices-and-services/human-resources/work-davidson
ABOUT US
Davidson is a highly selective, nationally ranked, residential, four-year liberal arts college located in Davidson, North Carolina, close to the city of Charlotte. Davidson is strongly committed to achieving excellence and cultural diversity (https://www.davidson.edu/about/commitment-diversity-and-inclusion), and welcomes applications from women, members of minority groups, and others who would bring additional dimensions to the college's mission.
At Davidson College, we believe the college grows stronger by recruiting and retaining a diverse faculty and staff committed to building an inclusive community. In order to achieve and sustain educational excellence, we seek to hire talented faculty and staff across the intersections of diverse races, ethnicities, religions, sexual orientations, gender identities, ages, socio-economic backgrounds, political perspectives, abilities, cultures, and national origins.
Primary Responsibilities:
Work with all aspects of a complex application process, receiving application materials for over 8,000 applicants including setup, tracking, and maintaining confidential files. Process applications and prospect requests from first-year and transfer students including supporting materials from numerous and different sources, entering admission committee decisions in the CRM database, and preparing decision letters by performing accurate computer data entry (including confidential ratings) in a quick, efficient manner, in an active and fast-paced work environment.
Respond to telephone and email inquiries from first-year and transfer students. Advise and resolve problems while cultivating good relations via phone and email with prospects, applicants, accepted students, parents, high school officials, community-based organizations, alumni, and other offices on campus at all stages of a year-long process.
Provide assistance to the main Admission and Financial Aid switchboard and visitor reception operation on a regular basis.
Provide assistance in the collection and mailing of travel materials in support of traveling counselors, and support of other areas in Admission and Financial Aid as needed.
Provide assistance in the planning, preparation, and coordination of on-campus Admission and Financial Aid programs and events.
Minimum Qualifications
High school diploma or GED. Minimum of one year of general clerical or administrative work experience.
Excellent organizational and communication skills, outstanding attention to detail, self-starter, and ability to work in a team environment.
Technical dexterity and advanced computer knowledge in Word, Excel, Access, Outlook, Slate, Google Workspace and Banner with an interest in learning new computer skills.
Ability to learn the laws, rules, and regulations pertaining to assigned areas of responsibility including confidentiality of student information.
Ability to learn and adhere to Davidson College policies related to Admission, Financial Aid, and the greater institution. Ability to understand the college rules and regulations relating to student enrollment.
Preferred Qualifications
Associate's or Bachelor's degree
Experience within higher education and/or college admission
Information about how to submit an application can be found at https://www.davidson.edu/offices-and-services/human-resources/work-davidson
ABOUT US
Davidson is a highly selective, nationally ranked, residential, four-year liberal arts college located in Davidson, North Carolina, close to the city of Charlotte. Davidson is strongly committed to achieving excellence and cultural diversity (https://www.davidson.edu/about/commitment-diversity-and-inclusion), and welcomes applications from women, members of minority groups, and others who would bring additional dimensions to the college's mission.
At Davidson College, we believe the college grows stronger by recruiting and retaining a diverse faculty and staff committed to building an inclusive community. In order to achieve and sustain educational excellence, we seek to hire talented faculty and staff across the intersections of diverse races, ethnicities, religions, sexual orientations, gender identities, ages, socio-economic backgrounds, political perspectives, abilities, cultures, and national origins.
