Client Technology Consultant - Event Support II
Dartmouth College
Hanover, NH
Full-time
Information Services / Technology (IT)
Posted on May 6, 2024
Position Details
Position Information
Posting date
05/03/2024
Closing date
Open Until Filled
Yes
Position Number
1128849
Position Title
Client Technology Consultant - Event Support II
Department this Position Reports to
Client Services
Hiring Range Minimum
$28.33/hr.
Hiring Range Maximum
$35.41/hr.
Union Type
Not a Union Position
SEIU Level
Not an SEIU Position
FLSA Status
Non-Exempt
Employment Category
Regular Full Time
Scheduled Months per Year
12
Scheduled Hours per Week
40
Schedule
Monday to Friday, 8:00 am to 5:00 pm, with flexible night and weekend support as needed.
Location of Position
Hanover, NH
Remote Work Eligibility?
Onsite only
Is this a term position?
No
If yes, length of term in months.
NA
Is this a grant funded position?
No
Position Purpose
The Client Technology Consultant, Event Support II, is responsible for enhancing audiovisual (AV) and information technology (IT) support for events. This role involves significant responsibility in coordinating and administering event AV services, ensuring flawless execution of technology solutions during events. The consultant serves as a critical liaison between technology services and event organizers, ensuring that event requirements are met, and technology integrations are seamless. This position is key in providing advanced troubleshooting and strategic support in the planning and execution stages of events.
Description
Required Qualifications - Education and Yrs Exp
Associates or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
Jonathan Kulp
Department Contact Phone Number
610.905.9466
Department Contact for Cover Letter and Title
Norma Rose Williams
Department Contact's Phone Number
603.646.9065
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Preferred, but not required
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link
https://searchjobs.dartmouth.edu/postings/73620
Key Accountabilities
Description
Event AV Operations & Support
65%
Description
AV Services Coordination and Administration
15%
Description
Project Management and Collaboration
10%
Description
Learning and Development
5%
Description
Other Duties as Assigned
Percentage Of Time
5%
-
--
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--
Performs other duties as assigned.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Position Information
Posting date
05/03/2024
Closing date
Open Until Filled
Yes
Position Number
1128849
Position Title
Client Technology Consultant - Event Support II
Department this Position Reports to
Client Services
Hiring Range Minimum
$28.33/hr.
Hiring Range Maximum
$35.41/hr.
Union Type
Not a Union Position
SEIU Level
Not an SEIU Position
FLSA Status
Non-Exempt
Employment Category
Regular Full Time
Scheduled Months per Year
12
Scheduled Hours per Week
40
Schedule
Monday to Friday, 8:00 am to 5:00 pm, with flexible night and weekend support as needed.
Location of Position
Hanover, NH
Remote Work Eligibility?
Onsite only
Is this a term position?
No
If yes, length of term in months.
NA
Is this a grant funded position?
No
Position Purpose
The Client Technology Consultant, Event Support II, is responsible for enhancing audiovisual (AV) and information technology (IT) support for events. This role involves significant responsibility in coordinating and administering event AV services, ensuring flawless execution of technology solutions during events. The consultant serves as a critical liaison between technology services and event organizers, ensuring that event requirements are met, and technology integrations are seamless. This position is key in providing advanced troubleshooting and strategic support in the planning and execution stages of events.
Description
Required Qualifications - Education and Yrs Exp
Associates or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
- 2-3 years of relevant experience in AV or IT event support, or an equivalent mix of education, experience, and certification.
- Demonstrated proficiency in operating and troubleshooting AV systems.
- Ability to manage multiple tasks in a fast-paced environment and deliver client-focused service.
- Physical ability to perform frequent lifting, bending, and twisting.
- Flexibility to work non-standard hours, including evenings and weekends.
- Experience in an academic setting.
- Possession of technology-related professional certifications.
- Strong interpersonal and diplomacy skills to effectively communicate with a diverse range of event participants, from attendees to high-level executives and event organizers.
Jonathan Kulp
Department Contact Phone Number
610.905.9466
Department Contact for Cover Letter and Title
Norma Rose Williams
Department Contact's Phone Number
603.646.9065
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Preferred, but not required
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link
https://searchjobs.dartmouth.edu/postings/73620
Key Accountabilities
Description
Event AV Operations & Support
- Operates and sets up AV and IT equipment for events,
- Provides priority support for high-profile and senior leadership events.
- Troubleshoots advanced AV and IT issues.
- Acts as a Subject Matter Expert for various AV IT technologies.
65%
Description
AV Services Coordination and Administration
- Manages the scheduling and coordination of AV services in collaboration with event coordinators.
- Handles complex requests efficiently, conducts billing for events, and ensures adherence to procedural standards.
15%
Description
Project Management and Collaboration
- Leads initiatives for improving support processes, collaborates with internal teams to share knowledge.
- Build relationships and manages project tasks related to event technology.
10%
Description
Learning and Development
- Mentors and trains colleagues in the Event Support I role.
- Continuously develops expertise in AV IT to enhance service delivery within the organization.
5%
Description
Other Duties as Assigned
Percentage Of Time
5%
-
--
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--
Performs other duties as assigned.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you learn about this employment opportunity?
- Current Dartmouth employee (Please specify full name below)
- Word of mouth
- Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
- jobs@dartmouth.edu email outreach
- Recruiter (Please specify full name or event below)
- abilityJOBS
- Chronicle of Higher Education
- Glassdoor
- Handshake
- HigherEdJobs
- Indeed
- Inside Higher Ed
- LinkedIn's Job Board
- RecruitMilitary
- Dartmouth's Job Board (searchjobs.dartmouth.edu)
- Other (Please specify below)
- If you would like to add more information to your answer, please specify here:
(Open Ended Question)
Required Documents
- Cover Letter
- Resume
- Curriculum Vitae
- Additional Document #1
- Media Portfolio
- Pictures/Photos in support of application
